Sunshine Coast care organisation, Your Home Care are thrilled with their wireless broadband and voice service which has enabled all team members to work from their home locations in regional Queensland.
When researching their options for broadband and voice services they had to look outside the box when they discovered that the nbn and ADSL services available in their location had significant speed and reliability issues. They needed a solution that would enable their five home based administration staff to share incoming calls.
The solution:
1. OCB’s Broadsoft hosted phone system installed at base and all team members locations
2. OCB’s business grade internet installed in key locations
The benefits:
1. Ability to work remotely has increased by 300% as demonstrated by the number of mobile calls increasing
three-fold. 2. Despite a significant increase in the usage of calls to mobiles – cheaper call costs overall kept their voice bill the same.
2. Team members given visibility of calls to all colleagues regardless of location 3. Resiliency and redundancy; if one team member lose connectivity or is out of office, the calls flow to the rest of the team.
4. Flexibility and scalability; (a). The voice solution can be used anywhere with an internet connection, (b). Team
members can work from anywhere with an internet connection, (c). New users can be implemented quickly and
effortlessly, (d). Anyone can amend call flows; no charges from the telco for minor amendments
5. Local technical support and Queensland based support team
Owner and Director Linda Delamotte said,
“I was thrilled that OCB were able to offer their service at my new location! Having used their service in Buderim, the transition was seamless and adding voice services to our package has increased savings even more!. These solutions are key to enabling my business to continue to expand.”
